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Frequently Asked Questions

Here are some basic questions and answers to help you get started.

Download the app and click on “Get started” or go to https://freighthero.io/get-started/

All Carriers on Freight Hero undergo a rigorous verification process, ensuring reliability and professionalism.

Our dedicated support team is here to assist. Reach out via phone, email, or chat, and we'll resolve any concerns promptly.

Our team will review your documents and details when you sign up and follow up once you've been verified.

No, Freight Hero is free for Carriers. We believe in maximizing your earnings.

Once a delivery is confirmed and POD is uploaded to the app, the payment is processed through Stripe and transferred to your account.

Yes, Owner Operators need a smartphone. We are on the iPhone App store & the Android Marketplace

Simply log into your account, provide the shipment details, and post. Carriers will then be able to view and bid on your listing.

Our dedicated support team is here to assist. Reach out via phone, email, or chat, and we'll resolve any concerns promptly.

To become a certified carrier, you must: Provide your authority numbers & documentation, provide your company contact information, complete the Carrier Profile, Read and Accept the Agreement(s), provide your banking information (so you can get paid), and provide a Certificate of Insurance.

Once the load is successfully delivered and the waybill has been signed and uploaded to the app, you will be paid in 30 days or less.

We’re happy to help with any questions you may have at support@freighthero.io

We are proud to be a Canadian company headquartered in Ontario.

Yes, you will need to use the mobile app or web app to manage all of the shipments you accept through Freight Hero.

We want to make sure you have the best possible experience using Freight Hero. Once you sign up, our team will be in touch with you to schedule a time to personally walk you through the app and how to use it effectively.

Simply log into your account, provide the shipment details, and post. Carriers will then be able to view and bid on your listing.

CONTACT US

Got questions? We're here to help.
Reach out to our team and let's make freight magic
together.